bm9 Privacy Policy

bm9 (referred to here as "we") values the personal information of our players. This Privacy Policy ("Policy") explains to players and visitors who use the website at https://bm9.wine ("Platform") what data we collect, for what purposes we use it, and how we protect it.

By continuing to use the Platform, you acknowledge that you agree to the data handling practices described in this Policy. If you do not agree with this Policy, please stop using the Platform and contact [email protected] to request deletion of your data.

Data you provide directly

When you open an account, make a deposit, make a withdrawal, or use our services on the Platform, we receive the following data directly from you—

• Name (full name)
• Email address
• Phone number
• Date of birth (for age verification)
• Payment data (details related to KBZPay, Wave Money, AYA Pay and CB Pay)
• KYC (Know Your Customer) records
• Communication records between the player and the Platform

Technical data collected automatically

When you access and use the Platform, we automatically receive the following technical data—

• IP address
• Browser type and version
• Device ID and operating system
• Time and duration of visits on the website
• Cookies and navigation patterns within our website
• Game records (game type, bet amount and results)

Service Delivery and Management

• Creating and managing player accounts
• Processing deposits, withdrawals and money transfers
• Issuing bonuses and promotions
• Providing 24/7 Live Chat and email customer support
• Maintaining and displaying gaming history

Security and Responsible Conduct

• Preventing fraudulent activity through identity verification including KYC
• Anti-money laundering (AML) and fraud prevention checks
• Blocking access for players under 21
• Monitoring for problem gambling behaviour

Service Improvement and Communication

• Technical analysis to improve platform features
• Sending players relevant promotion updates (where consent is given)
• Notifying players of policy changes
• Keeping records of customer service interactions

bm9 does not sell, rent or transfer players' personal data to third parties — and will not share it with third parties except in cases strictly necessary to support our services. The situations in which we share data are—

• Payment service providers — KBZPay, Wave Money, AYA Pay and CB Pay receive only the data needed to complete payments.
• Technology partners — Limited data is shared for platform maintenance, security checks and server infrastructure services.
• Legal and regulatory obligations — Data is disclosed only to fulfil legally required orders and requests.
• Our group companies — Limited data is shared only for operations directly related to the service, and they are required to apply protection standards consistent with this policy.

We retain player data for as long as necessary to provide our services. After an account is closed, we may continue to retain data for the full applicable retention period — this is to meet anti-money laundering (AML) legal obligations, support legal defences and enable transaction auditing.

• Gaming records and payment records — retained for an extended period
• KYC records — until the applicable legal retention period expires
• Communication records — for service improvement and complaint handling
• Marketing consent records — deleted immediately upon withdrawal of consent

What Are Cookies

Cookies are small text files stored in your browser. They help the platform run smoothly and give you a better experience.

Types of Cookies We Use

• Essential Cookies — Required for the platform to function, e.g. session login and security tokens.
• Preference Cookies — Remember player preferences such as language selection and settings.
• Analytics Cookies — Collect data to understand how players use the platform and to improve our services.

You can block cookies through your browser settings. However, please note that blocking essential cookies will prevent some platform features from working and may affect your experience.

bm9 has put in place extensive technical security measures to protect player data—

• SSL / TLS Encryption — All data transfers between the platform and server are protected with 256-bit SSL encryption.
• Access Control — Player data is accessible only to authorized staff, and two-factor authentication (2FA) is enforced.
• Database Encryption — Stored data is kept in encrypted format only, with irreversible hash protection applied.
• Regular Security Audits — Regular penetration testing and vulnerability assessments are conducted to identify security weaknesses in the platform.
• Firewall and DDoS Protection — Server-level protection is in place to guard against external attacks and unauthorized access incidents.

bm9 players have the following rights regarding their personal information—

• Right to Access — You can request to view the data we hold about you.
• Right to Rectification — You can request that incorrect data be corrected.
• Right to Erasure — You can request deletion of data that is not subject to legal retention obligations.
• Right to Restriction — You can request that your data be used in a limited way.
• Right to Portability — You can request your data be provided in a readable format.
• Right to Object — You have the right to opt out of marketing communications.

To exercise any of these rights, contact us at [email protected]. We will action your request within the best timeframe we can provide. Please note that some data may need to be retained due to legal protection obligations.

The bm9 platform is for adults aged 21 and above only. We do not knowingly collect or store personal information from anyone under 21. If we discover that such data has been collected, we will delete it immediately and cease the relationship.

If you believe data relating to a player under 21 has been collected in error, please notify us at [email protected].

We may update this privacy policy from time to time. When significant changes are made—

• The "Last Updated" date on this page will be revised
• Registered players will be notified via their account notifications
• For major changes, we will also contact you by email

Continuing to use the platform after changes are announced will be considered acceptance of the updated policy.

For questions, requests, or complaints relating to the privacy policy, you can reach bm9 through two available channels—

• Live Chat — Reach us instantly in Burmese 24/7 via Live Chat on the website
• Email — [email protected]

For data-related requests, we may verify your identity when necessary — this is solely to protect your data.